Workshop Descriptions

The LBCC Staff Professional Development Program is introducing three new series of workshops to aid in your continued personal and professional growth.

Customer Service Series

This series of workshops focuses on the service component layered into all positions at the college. You will learn about providing good internal customer service to fellow staff members as well as providing good external customer service to students, vendors and campus visitors. Participants will receive a certificate of completion if all workshops are attended.

• Delivering Excellent Customer Service: September 9, 2009(9:00am-11:00am, LAC-V111)
  This workshop will provide the participant with key skills and attitudes needed to provide quality customer service. Participants identify and define what quality customer service is and discuss the differences between the public and private sector. Topics also include understanding and exceeding customer expectations and learning how to deal with unrealistic expectations. Participants identify and discuss how "red tape" can affect the level of service provided in the public sector and how to focus on what we can do instead of what we can't do when providing quality customer service.
• Dealing with Difficult People:
  November 4, 2009 (9:00am-11:00am, LAC-V111) This workshop examines the situations and behaviors that can lead people to exhibiting "difficult " behavior. It examines how emotional triggers are activated by "difficult" people and how to mitigate the conflict that can accompany difficult behaviors.
• Working in Teams:
  November 17, 2009 (9:00am-12:00pm, LAC-V111) This workshop examines the components of a successful team and discusses team dynamics exhibited by successful, productive teams such as:
  • Building and exhibiting trust
  • Clarifying Goals
  • Using self-assessment
  • Problem Solving
  • Assignment of appropriate, meaningful member roles
  • Effective communication

Equity Awareness Series

This series of workshops is focused on developing the cohesiveness of the LBCC team, fostering respect and inclusion for all employees. Participants will receive a certificate of completion if all three workshops are completed.

• Safe Zone Workshop:
  September 29, 2009 (1:00pm-5:00pm, LAC-V111) The LBCC Safe Zone Workshop's purpose is to promote awareness of and respect for people of all sexual orientations by forming a network of supportive contacts on our campuses. Its goal is to establish a campus-wide network of easily visible allies, (students, faculty and staff), committed and trained to provide safe, nonjudgmental support, information and assistance.
• AB 1825 Sexual Harassment Prevention Training- Non-Supervisory Classified Personnel:
  October 28, 2009 (8:00am-10:00am, PCC-Dyer Hall)
  This workshop is based on California Law AB 1825, which requires that an employer having 50 or more employees provide effective interactive training and education regarding sexual harassment. By the end of the training session, the staff will be able to:
  • Understand and identify harassing conduct
  • Understand and explain the reporting and complaint process
  • Identify ways to help prevent sexual and other forms of harrassment
• Valuing Diversity in the Workplace: Understanding Human Relations:
  October 28, 2009 (10:00am-12:00pm, PCC-Dyer Hall)
  This workshop will explore and promote awareness of cultural differences at work, primarily among the staff but also as it impacts students and vendors. It will discuss:
  • The importance of acknowledging, valuing and respecting people's differences
  • The language of exclusion and inclusion
  • Identifying culturally insensitive behavior and how to avoid workplace conflict

Microsoft Technology Series

This series of workshops is focused on the campus-wide transition to Microsoft Office 2007. It will consist of a series of interactive workshops, with you generating the teaching content by providing pre-workshop questions.

• Microsoft Outlook Workshop 1:
  August 20, 2009 (11:00am-12:00pm)
• Microsoft Word Workshop 2:
  September 3, 2009 (11:00am-12:00pm)
• Microsoft Word Workshop 3:
  September 24, 2009 (11:00am-12:00pm)
• Microsoft Word Workshop 4:
  October 8, 2009 (11:00am-12:00pm)
• Microsoft Excel Workshop 5:
  October 29, 2009 (11:00am-12:00pm)
• Microsoft Excel Workshop 6:
  November 12, 2009 (11:00am-12:00pm)
• Microsoft Excel Workshop 7:
  December 3, 2009 (11:00am-12:00pm)

All workshops will be held in the PCC-WpLRC Trailer

Register today! Send your questions along with your registration and be prepared to discuss what you want to learn about this newest version of Office!

12 Steps to Avoiding Liability
This workshop provides managers with the tools they need to take preventative steps before a lawsuit is filed and invest the necessary time and resources to defend a lawsuit.

403b Retirement Workshop
This workshop will help you make smart choices when planning for your retirement. Learn what a 403(b) is, who can contribute to the plan, how much you may contribute annually and most importantly why you should contribute to a 403(b).

AB 1825 Sexual Harasssment Prevention Training

AB 1825 requires that an employer having 50 or more employees provide at least two hours of classroom or other effective interactive training and education regarding sexual harassment to all supervisory employees who are employed as of July 1, 2005 and to all new supervisory employees within six months of their assumption of a supervisory position. By the end of the training session you will be able to:

• Understand and identify harassing conduct
• Describe the state and federal laws prohibiting discrimination and sexual harrassment, including AB1825 compliance
• Understand and explain the reporting and complaint process, and manager/coordinator role
• Identify ways to help prevent sexual and other forms of harassment, and assisting in the resolution of informal complaints

AB 1825 Sexual Harasssment Prevention Training - Non-Supervisory Classified Personnel

This workshop is based on AB 1825, which requires that an employer having 50 or more employees provide effective interactive training and education regarding sexual harassment to all supervisory employees. By the end of the training session you will be able to:

• Understand and identify harassing conduct
• Describe the state and federal laws prohibiting discrimination and sexual harrassment, including AB1825 compliance
• Understand and explain the reporting and complaint process, and manager/coordinator role
• Identify ways to help prevent sexual and other forms of harassment, and assisting in the resolution of informal complaints

ADA Workshop
This workshop will cover the Americans with Disabilities Act of 1990 and the regulations concerning full and equal use and access of the goods, services, facilities, or accommodations of public places as well as those specific to the education arena.

Adjunct Faculty
This workshop will unravel the mysteries of this important employment action. The topics that will be discussed include: when and how faculty can acquire tenure, the "60 % rule," and the differences between persons employed before 1967 and after 1967.

Advanced Investigations of Harassment Complaints
This workshop focuses on interviewing techniques, the general background of the laws of harassment and discrimination , how to focus the investigation to prevent a "run away" interview, dealing with a difficult or evasive witness, responding to union representatives or attorneys who insist on controlling the investigation and making factual findings.

AFT Classified Bargaining Agreement
This workshop reviews the important changes to language and important new additions in the 2008/2011 AFT-Classified Bargaining Agreement.

Basic Grammar Review Part I
This workshop reviews the basic principles of grammar. You will learn about using the different parts of speech, using clauses and conjunctions, and how to avoid common problems such as then/than confusion and run-on sentences.

Basic Grammar Review Part II
This workshop focuses on common punctuation usage. You will learn about using common punctuation, such as the period and question but more importantly, how to use colons, semi-colon and commas. The workshop also focuses on how to avoid common problems such as run-on sentences and the dreaded comma splice. Additionally, a review of the basic sentence components from Part I is included.

Business Grammar & Proofreading
Spend three hours and learn easy tricks and tips for remembering grammar basics. Learn up-to-date business courtesy titles, salutations. Learn to proofread like a pro using foolproof and easy to use and remember techniques. And learn how to trim the fat from your writing, waking up your readers by varying sentence patterns, lengths and slashing unnecessary adjectives and adverbs.

Business Writing Skills
Explore the process of prewriting, the "Seven C's" of letter writing, and the importance of revising your writing. You will also learn how to determine the best method of communication, conversational versus professional language, the most common writing mistakes, and methods for eliminating wordiness.

California Code of Regulations: Education Code and Title V
This workshop will be a look at some of the most common and not-so-common section/topics of the Education Code and Title V of the California Code of regulations which present daily challenges for managers, supervisors and HR professional of community colleges. Topics include the tenure review process, classified employee probationary periods, administrator contracts, the Title V process for responding to a discrimination complaint, classified and academic leaves of absence provisions, the 67% law, Title V issues concerning recruitment, records retention, proper use of short term substitute and limited term classified employees, benefits of part-time employees, proper use of criminal records, and student records.

Communication
This course is designed to introduce participants to key elements in communication. Topics will include verbal and nonverbal communication as well as listening skills. Barriers to effective communication will be explored and telephone and email communication will be discussed.

Community Emergency Reponse Team (CERT) Training
LBCC Risk Services will be hosting the Long Beach Fire Department Community Emergency Response Team (CERT) training course. Long Beach CERT provides the training, as required by the Federal Emergency Management Agency (FEMA), to support the skills & knowledge needed to assist neighbors, co-workers and professional rescue personnel when a major disaster does strike.

If you would like to enroll, contact Brendan Hayes, Manager of Environmental, Health, and Safety Services at extension 4797, or the Risk Services Office at extension 4034. Please call as soon as possible, space is limited.

Conflict Management
This workshop is designed to introduce participants to the meaning of conflict, the causes of conflict, and strategies for resolving interpersonal conflict as well as dealing with difficult customers.

Continuing CalPERS Member Workshop
This class is geared for members in early to mid-career who want to learn more about CalPERS and its programs.

• What is CalPERS?
• Retirement Income Sources
• Alternate Retirement Program
• Annual Member Statement
• Service Retirement
• Leaving Your Employer
• Power of Attorney
• Pre-Retirement Death Benefits
• Health Benefits
• Online Resources
• Contacting CalPERS
• Power of Attorney
• Service Credit
• Retirement Formulas and Benefit Factors
• Final Compensation
• Retirement Calculation

Coping with the Stress of Change
Stress associated with change can be both good and bad, depending on personal perceptions. Surprisingly, even position changes in life, such as marriage or a new job or promotion, can contribute to high levels of stress due to the multiple adjustments to the new event that are required. This program explores typical responses people demonstrate when change happens, such as resistance to change, stress reactions to change, and creating opportunities from the change process.

Creating a Culture of Respect
This workshop addresses some of the issues surrounding diversity and its impact on the workplace. The session will cover subjects including confronting prejudice, managing differences and understanding the power of diversity. The workshop does not address statutory requirements of hiring a diverse workforce.

Creating a Positive Work Environment
A positive outlook can greatly enhance personal success, health and well-being. Negative self-talk and personal beliefs can hinder the process toward, and results of, reaching personal and professional goals. This workshop examines the physical, psychological and interpersonal effects of both negative and positive attitudes.

Creating Work-Life Balance
The conflicting demands of work and home can create stress and zap the time and energy needed to get everything done. In this workshop, participants will find answers that will allow them to be more effective and more satisfied with both their home and work lives. Competing demands will be identified, and an assessment of central life goals will contribute to an understanding of how to achieve improved work/life balance.

Current Developments in Workers' Compensation
This workshop is designed to give supervisors and managers the knowledge necessary to deal with the issues surrounding disability and workers' compensation. This workshop will familiarize you with the latest workers' compensation laws and rulings.

Customer Service
This workshop provides the participant with key skills and attitudes needed to provide quality customer service. Participants identify and define what quality customer service is and discuss the differences between the public and private sector. Topics also include understanding and exceeding customer expectations and learning how to deal with unrealistic expectations. Participants identify and discuss how "red tape" can affect the level of \ service provided in the public sector and how to focus on what we can do instead of what we can't do when providing quality customer service.

Dealing with Difficult People
This workshop examines the situations and behaviors that can lead to people exhibiting "difficult" behavior. It examines how emotional triggers are activated by "difficult" people and how to mitigate the conflict that can accompany difficult behaviors.

Decision-making & Problem Solving
This course is designed to introduce the participant to decision-making and problem solving. Emphasis will be placed on decision making and problem solving techniques and steps in the decision making process and will include understanding the role of decision makers, differentiating between the types of decisions to be made, and learning the steps in the decision making process.

Delivering Excellent Customer Service
This workshop will provide the participant with key skills and attitudes needed to provide quality customer service. Participants identify and define what quality customer service is and discuss the differences between the public and private sector. Topics also include understanding and exceeding customer expectations and learning how to deal with unrealistic expectations. Participants identify and discuss how "red tape" can affect the level of service provided in the public sector and how to focus on what we can do instead of what we can't do when providing quality customer service.

Designing an Assessment Project: From Start to Finish
Before conducting any assessment project, it is important to plan with purpose. This webinar is designed to help student affairs professionals understand the full cycle of assessment practice from start to finish. Within this topic, we will highlight the significance of beginning assessment projects with the end in mind to achieve better results and more useable data. At the conclusion of this webinar, you will be able to use this information to begin or improve both individual projects and unit assessment plans.

Disability Discrimination Update: State Law (FEHA) vs. Federal Law (ADA)
This workshop will discuss both the similarities and the differences between the FEHA and the ADA and will provide the participants with the necessary tools and information to reduce and/or minimize disability discrimination claims against your organization.

The Disability Interactive Process
This workshop covers the interactive process, start to finish, including will be starting the interactive discussion, reasonable accommodation and light duty assignments.

Diversity: A Workplace Asset
Every member of the workforce brings unique skills, background and experience vital to the successful completion of company productivity and service goals. This program discusses the value each person contributes to the whole, as well as the strengths of our diversity. Participants will learn about the value of clear communication, overcoming stereotypes and appreciating the unique differences people bring to the workplace.

Emergency Preparedness Training
LBCC Risk Services will be presenting Emergency Preparedness training courses including ICS 100 and ICS 700 in one-day workshops. This is the first step you can take in becoming active in our District-wide preparations. The training will consist of the following:

• ICS-100 Introduction to Incident Command System (ICS), which provides a basic understanding of the incident command system (ICS) and describes the history, features, principles, and organizational structure of the ICS. It also explains the relationship between ICS and the national incident management system (NIMS)
• ICS-700 National Incident Management System (NIMS), which provides a consistent nationwide template to enable all government, private sector, and nongovernmental organizations to work together during domestic incidents. Additional information is available at http://www.fema.gov/nims/

If you would like to enroll, contact Brendan Hayes, Manager of Environmental, Health, and Safety Services at ext.4797, or the Risk Services Office at ext.4034. Please call as soon as possible, space is limited.

Employee Assistance Program (EAP) Orientation
During this presentation, participants learn about the kinds of counseling and other assistance available through the Employee Assistance Program (EAP). This presentation also includes a video that shows the many ways MHN EAP can help.

Employee Due Process Rights and 'Skelly': A Guide to Implementing Public Employee Discipline
This workshop addresses the steps that must be taken to ensure due process in disciplining staff. Topics include the structure and language of a proper Skelly notice as well as the Skelly process.

Ergonomics
Using the Safety In Motion® program, a proven training and action system, learn how to prevent the incidence of musculoskeletal pain and injury. This includes common and costly strains, sprains, back pain, tendonitis, nerve entrapments, slips and trips.

Ethics And Integrity In The Workplace
An individual may feel that only those in positions of title or power can make the difference to build an ethical culture. This workshop demonstrates how every person can make a difference in developing and maintaining integrity in the company, based on his or her "real power" or influence within the job position.

Excel I / Excel II
These 3-hour workshops will teach you how to navigate the changes in Excel 2007. Learn how to locate & use the top 20 most used functions in Excel, as well as understand where old favorites and functions are located in the new user interface. Sign up for both today!

Ethical Leadership Workshop
Dr. Jerry Hunter, Retired Chancellor, Fullerton College, will speak on ethical leadership in the Community College arena.

Exercising Your Management Rights
This workshop offers an introductory overview identifying the rights of supervisors and managers, which shows how to exercise them in a way that can improve their management skills.

The Extreme Employee: Dealing with and Documenting Problem Employees
This workshop deals with the issues faced when employee behavior falls short of expectations. Issues such as tardiness, inappropriate dress, conflict between co-workers, as well as more serious issues are addressed.

Faculty SERP Orientation
The Long Beach Community College District has announced that the Board of Trustees has approved the offering of a Supplemental Employee Retirement Plan (SERP). This program will provide eligible employees with a monthly income supplement to their regular STRS or PERS retirement benefits or other retirement income. Keenan Financial Services will facilitate these group orientation meetings designed to provide an overview of the Plan and to answer your questions.

Fitness and Your Brain: Avoiding Dementia
Dementia refers to a group of mental conditions that interfere with a person's ability to think clearly, make decisions and carry out the activities of daily living. Dementia will become more prevalent as our elderly population increases. This workshop discusses ways to prevent or forestall the onset of dementia.

Fraud Prevention Workshop
This workshop will explain what fraud is and some of the methods available for preventing and detecting fraud. Information about reporting suspected fraud and the new LBCCD Fraud Hotline will also be included.

"From Boots to Books" - Serving Veterans at LBCC
It is estimated that as many as 40% of the veterans returning from the Gulf War, the Iraq War and from Afghanistan will be returning with a disability. This workshop will address some of the disability issues and challenges veterans face, including Post-Traumatic Stress Disorder, concussive brain injuries, loss of limbs, sexual trauma, etc. as well as describe the services available for our returning veterans both in the Disabled Student Programs and Services and in the Veterans Affairs Office. A panel of Long Beach City College veterans will describe their personal experiences in making the transition to college.

Going Outside the Classified Service: Short Term Employees, Substitutes and Professional Experts
This workshop will address relevant education code provisions and legal interpretations with respect to short term employees, including, part-time and substitute employees. This workshop will also cover the requirements of A.B. 500.

Heart Health
Coronary Heart disease (CHD) is the leading cause of death for both men and women in the United States. CHD is caused by narrowing of the coronary arteries that supply blood to the heart, and often results in a heart attack. Fortunately, everyone can take steps tot protect their heart and their life-or someone else's. This workshop will focus on preventing and treating CHD.

Hiring the EEO Way
This interactive session meets the requirements of the EEO plan, requiring all members of a district screening and/or selection committee to receive training in Title V equal employment opportunity requirements. It also includes discussion on state and federal discrimination laws.

How to Use StudentVoice: Fundamentals
For new StudentVoice users! This beginner's webinar will review how to use the StudentVoice Fundamentals features and support available to you: consultation, professional development, Community site, benchmarks, project administration & data collection, and reporting. We will also show you a live demo of the StudentVoice portal.

How to Use StudentVoice: Management
This webinar will demonstrate the use of the Management tool, including how to enter goals, objectives, outcome, etc.; how to connect these items with the overarching items they support; and how to make connections to projects and data that are in the StudentVoice site. We will also cover how to export this information into a usable format. (For student Services Personnel ONLY)

Human Resources Academy I
This workshop provides an overview of issues facing CCD HR staff including labor recruitment, categories of employees, and key education code provisions.

Human Resources Academy II
This workshop focuses on advanced issues that experiences HR staff must face including key education code provisions, 67% rule compliance, fitness for duty, 39 month reemployment and more. Participants should be encouraged to bring their tough HR questions to the workshop.

Humor for the Health of It
Humor is an essential part of life, and it contributes to remaining healthy and positive and effectively handling life's upsets and setbacks. This workshop describes why humor is healthy, both emotionally and physically. It explores way to cultivate and find humor in everyday life.

ICS 100 - Emergency Preparedness Training
LBCC Risk Services will be presenting Emergency Preparedness training courses including ICS 100 and ICS 700 in one-day workshops. This is the first step you can take in becoming active in our District-wide preparations. The training will consist of the following:

• ICS-100 Introduction to Incident Command System (ICS), which provides a basic understanding of the incident command system (ICS) and describes the history, features, principles, and organizational structure of the ICS. It also explains the relationship between ICS and the national incident management system (NIMS)
• ICS-700 National Incident Management System (NIMS), which provides a consistent nationwide template to enable all government, private sector, and nongovernmental organizations to work together during domestic incidents. Additional information is available at http://www.fema.gov/nims/

Identity Theft Prevention
Identity Theft is the fastest growing crime in America affecting approximately 10 million people per year. 1 out of 4 people will be a victim of identity theft in their lifetime. These workshops, designed for LBCC employees, will teach you how to drastically reduce your odds of becoming a victim by following simple prevention measures.

LBCC/AFT Union Joint Presentation: LBCC Labor Relations Workshop
Presented jointly by the AFT Union Staff and LBCCD HR Administration, this workshop is geared to fostering the understanding and practical implementation of the LBCC working environment as defined in the AFT contract.

Legally Compliant Strategies for Diversity Enhancement
This workshop briefly reviews the applicable law and clarifies the new terminology of EEO and diversity hiring. It then explores strategies that are both legally complaint and designed to diversify. The workshop also provides a much-needed opportunity for colleagues to share what they are doing on their own campuses.

Lincoln Financial Life Insurance Information Sessions
You have the opportunity to enroll in a benefit program that can help offset the financial strain of an untimely death or a terminal illness. The program is Voluntary Term Life Insurance, and it is offered to you by Lincoln Financial Group. This program provides valuable term life insurance protection, and includes a variety of features to help meet your personal needs:

• Guarantee Issue up to $200,000 for Employee and $30,000 for Spouse
• Affordable group rates
• Waiver of premium while disabled
• Portability of coverage if you leave your job
• Spouse and dependent children insurance
• Accelerated death benefit for expenses during terminal illness
• Premium payment convenience through payroll deduction

Longevity
People are living longer, today with a better quality of life than in previous generations. Diet and exercise are critical factors in the long-term maintenance of health and well-being. Our personal habits can contribute to, or detract from, the ability to have along, healthy and happy life. This workshop will explore how personal habits and attitudes are important to living a longer and happier life.

Managing the Marginal Employee
This workshop is designed to train supervisors and managers on how to manage the employee who does the "bare minimum" and/or "pushes the envelope".

Managing Stress
Stress seems to be a constant companion in today's busy world. However, frequent or cumulative stress erodes emotional and physical health. This workshop emphasizes that managing stress begins with the assumption of personal responsibility and self-control across different situations and environments. The ability to choose healthy responses to any given event is the key to minimizing and creating a healthy life.

Measuring Learning Outcomes
The purpose of this webinar is to discuss specific strategies for assessing existing learning outcomes. We will discuss various methods and measures for learning outcomes assessment, as well as the ways by which results can be reported and how to set "success" criteria. (For Student Services Personnel ONLY)

Methods and Measurements
According to NASPA's latest assessment publication, Assessment Reconsidered (2008), in order to ensure rigor in our assessments, we must select a method that responds to both question and context. This webinar will outline some assessment methods, discuss the strengths and weaknesses of each, and show you how to evaluate which is appropriate for your question and context. We will also review how StudentVoice can help you develop and administer these methods.

New Classified Employee Orientation
This is orientation for all newly hired classified staff members. Our goal with this orientation is to share with you valuableinformation, help you become familiar with the college, and inform you of the benefits you will receive as a staff member. The orientation will include an overview of the College and District Policies, payroll information, the personnel process, acceptable work attire, the collective bargaining agreement and much more.

New CalPERS Member Workshop
This class is for members who are new to CalPERS and want to learn more about the programs and benefits that we offer.

• What is CalPERS?
• Retirement Income Sources
• Leaving Your Employer
• Power of Attorney
• Pre-Retirement Death Benefits
• Alternate Retirement Program
• Annual Member Statement
• Service Retirement
• Health Benefits
• Online Sources
• Contacting CalPERS

A No Holes Barred Approach to Employee body Piercing, Tattoos and Dress Codes
As employee body art becomes more common in the workplace, employers are presented with a variety of legal and practical challenges. This session will examine the impact of privacy rights, freedom of expression, freedom of religion, safety requirements and other restrictions upon an employer's ability to regulate workplace body art and dress codes.

Nutrition
Poor eating habits create many health issues and problems. Eating well promotes good health and reduces the risk of chronic diseases such as heart disease, certain cancers, diabetes, stroke and osteoporosis. This workshop focuses on proper eating habits, discusses the different food groups, and assists in setting up a good diet.

Outlook
This 3-hour workshop will teach you how to navigate the changes in Outlook 2007. Learn how to locate & use the top 20 most used functions as well as understand where old favorites and functions are located in the new user interface. Sign up today!

PeopleSoft Tips
This practical workshop, designed for beginning to intermediate PeopleSoft users, will provide helpful tips on navigating, accessing, and understanding the information available via the PeopleSoft system. Learn easy tips to help you perform your job more easily and with increased accuracy. We will specifically cover changes that have occurred as a result of the 8.9 upgrade from the HR, Payroll and TARS perspective.

Performance Management: Evaluation, Documentation and Discipline
This workshop takes the supervisor and manager through each step of performance management. From objectively evaluating performance, documenting performance issues and, if necessary, discipline.

Planning Your Retirement CalPERS³ Member Workshop
This class is for members who are nearing retirement and want to learn about planning for retirement and the process of retiring. Subjects include:

• What is CalPERS?
• Service Credit
• Final Compensation
• Survivor Continuance
• Post-Retirement Death Benefits
• Retirement Benefit Estimates
• Cost-of-Living Adjustment (COLA)
• Retirement Application Process
• Working After Retirement
• Contacting CalPERS
• Service Retirement
• Retirement Formulas and Benefit Factors
• Retirement Calculation
• Retirement Payment Options
• Temporaroy Annuity
• Taxes
• Choosing a Retirement Date
• Keeping Informed
• Health Benefits
• Online Resources

Preventing Harassment, Discrimination and Retaliation in the Academic Setting/Environment
This practical workshop, designed for all levels of management, provides guidance on structuring personnel policies and practices as well as managing day-to-day interactions to prevent unlawful harassment. Fully meets requirements of AB 1825.

Prevention and Control of Absenteeism and Abuse of Leave
This workshop provides effective solutions to the most persistent and vexing problems of employee absenteeism and/or abuse of leave privileges.

Privacy Issues in Our Technological World
An employee's right to privacy and management's right to information present many issues. This workshop guides managers through the maze of laws and court decisions dealing with these issues. This workshop will discuss guidelines relating to numerous privacy issues including access to records and personnel files, computer use policies, regulation of off-duty conduct and relationships and employee property/work stations searches.

Promoting Safety in Community College Districts
This workshop can provide important protection for you, your co-workers and your agency by showing how you can minimize the potential for violent episodes in your place of work and how to respond to violence when it does occur.

Retaliation
This workshop discusses the legal aspects of potential retaliation claims under federal and state law, the sources of retaliation claims and what constitutes "protected activity", which can give rise to a retaliation claim.Constitutional issues such as freedom of speech and association will also be covered. This workshop will discuss what preventative steps the agency may utilize in preventing and /or minimizing retaliation claims.

Rubrics - An Outcomes Assessment Option
Rubrics translate an assessment's standards and criteria into some sort of chart. They can be used to classify virtually any product or behavior. This informational session will present considerations and formats for rubric development.

Safe Zone Workshop
The LBCC Safe Zone Workshop's purpose is to promote awareness of and respect for people of all sexual orientations by forming a network of supportive contacts on our campuses. Its goal is to establish a campus-wide network of easily visible allies, (students, faculty and staff), committed and trained to provide safe, nonjudgmental support, information and assistance.

StudentVoice: Adding Focus Groups to your Assessment Plan
Focus groups provide an efficient method of gathering valuable qualitative data. The presenters will provide an overview of this methodology, including considerations such as sampling, question development, group facilitation, and analysis options. The session will focus specifically on how focus groups have been used for assessment in student affairs at the guest presenter's institution.

StudentVoice: Addressing Survey Fatigue - Response Rates, Sampling, and Other Things to Consider
Survey fatigue is a growing concern of all educational practitioners. In this webinar, we will discuss the current issues campuses face regarding the issue of potential over-surveying of students. Strategies for addressing this issue will be presented, including methods to increase response rates, web survey best practices, and the use of incentives. Participants will learn about recent research in this area and take away ideas of how the implications from this research could affect the assessment culture on their campuses.

StudentVoice: Reporting Assessment Results
Collecting data is one of the steps in assessment, but not the final step. Once data is collected, analysis and reporting of data are necessary to receive the full benefits of assessment efforts. This webinar examines the strategies for effectively reporting assessment data including the importance of assessment planning to reporting results, various methods for reporting results, and techniques for proper use of charts, graphs, and tables.

StudentVoice: Rubrics 101 - A Tool to Assess Learning
Rubrics are a method of systematically measuring intended student learning outcomes associated with Student Affairs and Academic Support programs. This one hour session is perfect for those who recognize the value of rubrics but don't know where to begin! We will give a basic introduction to rubrics and discuss how they can be used to measure student learning outcomes in a variety of settings.

StudentVoice: Selecting a method
This webinar will outline some assessment methods, discuss the strengths and weaknesses of each, and show you how to evaluate which is appropriate for your question and context. We will also review how StudentVoice can help you develop and administer these methods.

SchoolsFirst Credit Union Retirement and Financial Planning Information Session
These sessions introduce the services provided by SchoolsFirst Credit Union, formerly Orange County Federal teachers Union (OCTFCU). Learn about the many financial services and retirement plans available to education professionals.

Sick and Disabled Employees
This hands-on workshop will present a series of real life case studies involving employees with both industrial and non-industrial illnesses and/or injuries. In each case study, the presenter will address frequent problem areas which arise as a result of the impact of the overlapping laws, including the Americans with Disabilities Act, the Fair Employment and Housing Act, the state and federal Family Sick Leave and others including MOU provisions and the overlap of the Workers' Compensation Act.

Sit and Fit
Fitness is an essential component of health. This program emphasizes exercise in the workplace and presents a series of movements that can be performed at the desk. The workshop also discusses finding time for exercise and the types of exercise that are beneficial to your health.

Strategies for Working Parents
When faced with the challenges of parenthood, many working parents feel guilty. The pressures and demands placed upon them by demanding work and family schedules are extraordinary and many parents feel conflicted by the dual roles they must play. This workshop helps working parents explore strategies for achieving balance between their demanding work and family schedules.

Stress Management
This workshop is designed to demonstrate the key elements of stress management. Topics will include the recognition of stress, causes of stress, and the benefits of stress management. Emphasis will be placed on ways to handle stress in order to have a more productive professional life.

Student Learning Outcomes (SLOs) and Service Unit Outcomes (SUOs) Workshops

SLO/SUO Workshop Schedule (PDF Format)

Workshops during July 2009. Come one, Come all! Check your schedule. Receive information, handouts, and have your questions answered. Pick a workshop; pick two! RSVP to Maria Narvaez at mnarvaez@lbcc.edu or extension 4021 at least 48 hours prior to that workshop.

StudentVoice: Benchmarking
This webinar will review how to utilize the StudentVoice Benchmarking features to review your results. If you've recently participated in a StudentVoice benchmarking study, this is a must for you!

StudentVoice; Designing an Assessment Project: From Start to Finish
Before conducting any assessment project, it is important to plan with purpose. This webinar is designed to help student affairs professionals understand the full cycle of assessment practice from start to finish. Within this topic, we will highlight the significance of beginning assessment projects with the end in mind to achieve better results and more useable data. At the conclusion of this webinar, you will be able to use this information to begin or improve both individual projects and unit assessment plans.

StudentVoice: How to Write an Effective Learning Outcome Statement
During this webinar, participants will be exposed to the definition of learning outcomes assessment pieces as well as the difference between learning and program outcomes. We will outline the components of a learning outcome statement and how to use the "3 M's" to make each statement manageable, measureable, and meaningful. Lastly, we will review how to make connections between learning outcomes and big picture, overarching mission statements and goals.

StudentVoice: Reporting Assessment Results
Collecting data is one of the steps in assessment, but not the final step. Once data is collected, analysis and reporting of data are necessary to receive the full benefits of assessment efforts. This webinar examines the strategies for effectively reporting assessment data including the importance of assessment planning to reporting results, various methods for reporting results, and techniques for proper use of charts, graphs, and tables.

StudentVoice: Survey Design and Questionnaire Writing Guidelines
This webinar will address both the process and content for designing and implementing survey methodology. We will discuss timeline, questionnaire construction, response formats, obtaining useable survey responses, and data collection strategies. The session is a good refresher for folks who already use survey methodology and a good introduction for those who want to get started, but don't know where or how to begin.

Summer Load Sheets
Summer session is approaching and because the reporting processes for adjunct and contract faculty are different from those used for fall or spring, we will be reviewing the summer process. We will focus on the questions and issues that arise from the change in process and will offer solutions to alleviate the frustration we all feel when processes are not executed timely and effectively.

A Supervisor's Employment Relations Primer
This workshop provides district managers with an overview of employment relations issues including: past practice, grievances, discipline, evaluation and discrimination. This is an excellent workshop for first time managers or as a refresher for seasoned managers.

Survey Development - An Outcomes Assessment Option
Surveys are assessment instruments that measure a characteristic or attitude for identified values or beliefs. This informational session will present considerations and ideas for survey development.

TARS & Leaves Reporting
This workshop is intended for department timekeepers and is focused on:

• Time Reporting Policies
• The importance of these policies
• Responsibility for processing timekeeping
• Leave, the types of Leave available, and how each is reported
• Required forms
• TARS Screens
• Classified vs. Academic Policy
• Effect of Leave on Retirement Service Credit

Team Building
This workshop will explore the dynamics of working as part of a team. You will gain insight into your personality, how your strengths and weaknesses affect and can be used in a team environment, and how your co-workers are " wired". Additionally, you will learn the characteristics of an effective team, the most common problems affecting teams, and how to maintain professionalism during times of team stress.

Time Management
This workshop is designed to introduce time management principles and specific tools that assist in making maximum use of time. Emphasis will be placed on how to prioritize, identifying time wasters, and goal setting.

Values & Ethics
This course is designed to introduce participants to the importance of ethics and values in the workplace. Emphasis will be placed on how values influence actions, evaluating one's ethical behavior, and helping others do the right thing. Main topics reviewed include understanding values and how they influence our actions, and understanding how values operate in the workplace.

Valuing Diversity in the Workplace: Understanding Human Relations
This workshop will explore and promote awareness of cultural differences at work, primarily among the staff but also as it impacts students and vendors. It will discuss:

• The importance of acknowledging, valuing and respecting people's differences
• The language of exclusion and inclusion
• Identifying culturally insensitive behavior and how to avoid workplace conflict

Van Driver Training Workshop
This workshop covers the policies and regulations governing LBCCD employees responsible for driving a district vehicle. All LBCC employees driving a district vehicle must attend this workshop.

Walking to Health, Happiness & Longevity
This workshop assists participants in developing a personal walking plan, lists the benefits of walking, the amount of walking beneficial for an individual. Use this workshop to tie into our LBCC D.E.A.L. Wellness Program.

Weight Management
With over 63 percent of Americans overweight or obsess, weight management is increasingly becoming the number one health concern in the U.S. The popular media provides a barrage of conflicting information on effective weight management techniques. This program provides information on the nutrition and exercise basics to get you jump-started on a healthy, balanced, weight-loss plan.

Word I / Word II
These 3-hour workshops will teach you how to navigate the changes in Word 2007. Learn how to locate & use the top 20 most used functions in Word, as well as understand where old favorites and functions are located in the new user interface. Sign up for both today!

Working in Teams
This workshop examines the components of a successful team, and discusses team dynamics exhibited by successful, productive teams such as:

• Building and exhibiting trust
• Clarifying Goals
• Using self-assessment
• Problem solving
• Assignment of appropriate, meaningful member roles
• Effective communication